Helpful details

At Heart & Home Cleaning, we believe in open communication and complete peace of mind. Here are straightforward answers to our most common questions about our residential cleaning services across Charlotte, North Carolina.

Frequently asked questions

Everything you need to know about our cleaning standards, arrival policies, and booking process before your first appointment.

Do you bring your own cleaning supplies and equipment?

Yes, we provide our own high-quality cleaning products and equipment. The only exception is if your hardwood floors require specialized care like Bona products; we ask that you provide that specific cleaner.

Do I need to be home during the cleaning?

You do not need to be home while we clean. Simply let us know entry instructions, such as a keypad code or lockbox location, prior to your appointment.

Are your cleaners insured?

Yes, Heart & Home Cleaning is fully insured so you can feel completely confident and protected having our team in your home.

Do you clean homes with pets?

Absolutely! We love pets and are happy to clean homes with furry family members. We just ask that friendly pets are placed in a secure or comfortable area if they get stressed around vacuums.

What areas in North Carolina do you serve?

We proudly serve homeowners throughout Hickory, Taylorsville, Newton, Conover, Denver and Stanley.

Do you offer recurring cleanings?

Yes, we offer recurring maintenance cleanings on weekly, bi-weekly, and monthly schedules to keep your home continuously spotless.

Do you offer deep cleaning and move-in or move-out cleaning?

Yes, we provide thorough deep cleanings as well as comprehensive move-in and move-out services to ensure properties are pristine from top to bottom.

How do I prepare my home for a cleaning?

To help us deliver the most thorough clean possible, we recommend picking up personal clutter, toys, and loose paperwork off floors and counters before our arrival.

How do I get a quote and how does payment work?

You can easily request a customized quote online or by contacting us directly and we will schedule a walk through of your home. We accept cash, check, venmo and cash app.

Ready to enjoy a cleaner home?

Let our dependable team take care of the chores so you can focus on what matters most. Browse our transparent service packages and book your cleaning today.